TO: Handy Pro Management
FROM: Janet Sheehan
RE: Services Rendered
DATE: October 26, 2000

Roger Yeager and his assistant, Miguel, completed work on my kitchen last week. I am very pleased with the results of the project and the quality of their workmanship. Both of these gentlemen were professional, polite and paid close attention to detail. They did repairs that were beyond my expectations and always left the house clean. The paint job as well as the installation of my floor was done exceptionally well.

I will definitely request their services again and will recommend Handy Pro to my family and friends. In a world where it is difficult to find people who take pride in their work, Roger and Miguel deserve a pat on the back!

Please feel free to use me as a reference.

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July 2, 2001
Manager/Owner
HANDY PRO Handyman Service
Plymouth, MI 48170
Gentlemen,

We wish to thank you for having Christopher Casper re-attach a piece of aluminum siding at the peak of the overhang portion of our roof at our home in Canton, MI on the morning of Friday, June 29, 2001.

Your handyman did an excellent job, arrived right on time as promised and did a very professional job -- and his services were performed with a very efficient and pleasing manner. Christopher is an excellent representative of your business and we hope you continue to consider-him a valued employee.

All best wishes to you and your staff.

Sincerely,

Canton, MI 48187-2829

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Judy Hanson

Northville, Mi. 48167

November 13, 1999

Dear Reader:

Miguel Hermosillo recently completed a week and a half's work in my home. He did minor electrical work, plumbing, dry wall repair and painted the entire interior of my house. I can not praise him highly enough.

I found him to be honest, reliable, and dependable. He arrived promptly every morning and worked steadily through to the end of the day. He was always cheerful, polite, well spoken and willing to do the extra little bit to assure that the job was done properly. Miguel is a conscientious, careful, knowledgeable, skilled and meticulous worker. He did an excellent job with a minimum of disruption to my home and daily routine. The quality of his work exceeded my expectations and he completed the job ahead of schedule.

It is obvious that Miguel Hermosillo takes pride in his work, and well he should! I highly recommend him and know that you too will not hesitate to refer your friends to Miguel.

Judy Hanson

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April 20, 2000

Mr. Keith A. Paul
Handy Pro
Plymouth, MI 48170

Dear Keith:

I want to take this opportunity to thank you and your Company, Handy Pro, for the GREAT JOB Mr. Dan Rogers did painting our house. His professionalism was top notch. After he finished painting each day, he cleaned up so we were not inconvenienced more than expected.

Even though the job took longer than anticipated, Mr. Rogers did not compromise the quality of his work. He took his time completing the painting, and we appreciate the fact that he informed us each day of the estimated completion date.

Again thank you very much for your company's thoroughness and professionalism. We look forward to using your company in the future.

Sincerely,

Thomas E. Gibson

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HandyPro,
Plymouth, MI 48170
October 2, 2000

To Whom It May Concern:

I am writing this letter (1 apologize for its lateness) to thank you for the excellent customer service I received from every person in your organization.

In mid-to-late August your employees, Roger, Miguel, Nancy, Billy came and painted my parent's home in Novi. They also did some difficult and unexpected repair work. Your employees worked through some tough situations with my aging parents in order to get their work done. They did it honestly and helpfully - - a very genuine and caring attitude. In a home care situation that was already difficult for me, they helped to improve the situation and make my parents home beautiful!

I would recommend your company and employees to anyone and hope to use your services again as need arises. Thank you and them for your hard work and patience with my family.

Sincerely,

Susan E. Thomas
Novi, MI

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August 9, 2000
Handy Pro
Plymouth, MI 48170
Attn: Keith
Dear Keith:

All to often people tend to write to complain about a product or service they have obtained. I'd like to do just the opposite.

We cannot thank you enough for the service we have received from your company. If you
don't know this already, you should be proud of the people you employ, from Nancy who
handles your phones to Ron, Bill, Dan and Nancy Holtzman, they were not only very pro
fessional but extremely personable and conscientious about their work.

I have to be honest with you, l usually throw out all junk mail and flyers that we receive,
but for some reason yours caught my eye, and I must say, you certainly have exceeded our
expectations. I am sorry that a job like our ceilings caused such problems and did not
work out financially on your end - I can only hope that your company hasn't put a red
flag warning to not accept any future jobs from that Michaels house, because I mean after all
we're like family now!!!!!!

We will (and have) highly recommended Handy Pro to family members and friends. I only
wish I would have known about your services sooner I am sure it could have spared my
husband a few gray hairs.

Thank you again for making a difference in the service industry.

Sincerely,
Chris and Pam Michaels

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